Shipping and returns
Packages are generally prepared and shipped within 2 days of receipt of the order and are shipped using our affiliated couriers.
Shipping costs include handling and packaging costs as well as shipping costs. Management fees are fixed, while transport costs vary according to the total weight of the shipment.
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field.
All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. Il Gusto Campano is not responsible for delays that are not foreseeable or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a term of 7 (seven) working days from the day following that in which the platform confirmed the order to the Customer by means of a specific email of order confirmation.
We recommend that you group your items in one order.
The package will be shipped at your own risk, but particular attention is paid to the protection of fragile objects.
The boxes are of adequate size and your items are well protected.
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in the following point IV. To exercise this right, the Customer must send Il Gusto Campano a communication within 14 days from the date of receipt of the Products using the email address indicated, if he intends to exercise the withdrawal before having received the Products, the communication of withdrawal can be sent anytime before they are received.
The Customer Service will arrange, once the communication is received, to open a practice for the management of the return and to communicate to the Customer the instructions on how to return the Products.
The right of withdrawal is governed by the following conditions:
I. The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal Il Gusto Campano will refund the customer the full amount of the returned goods within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Il Gusto Campano to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer, the customer will provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to be able to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.
IV. The right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of Products made to measure or clearly personalized;
- order of Products which are liable to deteriorate or expire rapidly;
- order of sealed Products that are not suitable for return for hygienic reasons or connected to health protection or that have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk to deteriorate or expire rapidly" include both all Food products, wines, spirits and drinks, as the characteristics and the qualities of these types of Products are subject to alteration also as a consequence of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Il Gusto Campano and put back on the market without endangering the health of consumers (such as cookbooks, Menus and gadgets).
In cases of exclusion of the right of withdrawal, Il Gusto Campano will return the purchased Products to the Customer, charging the shipping costs to the same.